CUSTOMER SUPPORT
We believe support should feel as considered as the product itself.
At OFFSEN, customer support is handled with clarity, patience, and care. If you have a question about your order, sizing, delivery, or returns, we’re here to help — without scripts, pressure, or unnecessary steps.
CONTACT US
For all enquiries, please reach out via email:
We aim to respond within 24–48 hours, Monday to Friday.
All messages are reviewed carefully and handled personally.
ORDERS & SHIPPING
Once your order is placed, you will receive a confirmation email with your order details.
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Orders are processed within 1–3 business days
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Shipping timelines may vary by location
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Tracking information is shared once the order is dispatched
We ship with care and intention. Delays are rare, but if they occur, we’ll keep you informed.
RETURNS & EXCHANGES
EXCHANGES
OFFSEN currently offers exchanges only.
If you receive your piece and experience a genuine issue — whether it is related to sizing, fit, damage, or another valid concern — please contact us and we'll be happy to help you find the best resolution.
We clearly mention the sizing, fit, fabric, and product details on each product page so you can make an informed decision before purchasing. If you're unsure about sizing or have any questions before placing your order, contact us first and our team will help you choose the right piece.
For exchange requests, please contact us with your order number and a brief explanation of the issue.
Our goal is simple: you should feel confident about what you're buying and supported if something isn't right.
NEED HELP WITH YOUR SIZE?
If you're between sizes, unsure about the fit, or simply want a second opinion, reach out to us before ordering.
We're here to help you make the right choice.
PAYMENTS & SECURITY
All payments are processed through secure, trusted payment gateways.
Your personal and payment information is protected and never stored without consent.
OFFSEN
Support, like everything else we do, if you need us, we’re here.