CUSTOMER SUPPORT
CUSTOMER SUPPORT
We believe support should feel as considered as the product itself.
At OFFSEN, customer support is handled with clarity, patience, and care. If you have a question about your order, sizing, delivery, or returns, we’re here to help — without scripts, pressure, or unnecessary steps.
CONTACT US
For all enquiries, please reach out via email:
We aim to respond within 24–48 hours, Monday to Friday.
All messages are reviewed carefully and handled personally.
ORDERS & SHIPPING
Once your order is placed, you will receive a confirmation email with your order details.
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Orders are processed within 1–3 business days
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Shipping timelines may vary by location
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Tracking information is shared once the order is dispatched
We ship with care and intention. Delays are rare, but if they occur, we’ll keep you informed.
RETURNS & EXCHANGES
If something isn’t right, we’ll help you resolve it calmly.
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Returns are accepted within 7 days of delivery
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Items must be unworn, unwashed, and in original condition
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Products marked as Archive / Issued Quietly may not be eligible for return
To request a return or exchange, email us with your order number and reason for return.
SIZING & PRODUCT QUESTIONS
If you’re unsure about fit, fabric, or sizing, feel free to reach out before placing your order.
We’re happy to help you choose the right piece — thoughtfully, without rush.
PAYMENTS & SECURITY
All payments are processed through secure, trusted payment gateways.
Your personal and payment information is protected and never stored without consent.
OFFSEN
Support, like everything else we do, if you need us, we’re here.